zx77 Privacy Policy

This Privacy Policy applies to all personal information collected by zx77 through the zx77.asia website, mobile applications, customer support channels, and any other service touchpoint associated with the zx77 brand. By registering an account and using the zx77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. This policy should be read alongside the zx77 Terms & Conditions, which form part of the complete agreement governing your use of the zx77 platform.

zx77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where reasonably practicable, notify registered players via the email address on file. Your continued use of the zx77 platform after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how we handle your information.

When you register an account on zx77, we collect the following personal information:

• Full legal name, date of birth, and gender as provided during registration and confirmed through KYC verification using government-issued identification documents.
• Contact information including your Bangladesh mobile phone number and email address, which we use to verify your account, process OTPs, and communicate important service updates.
• Address information, where required for regulatory compliance or fraud prevention purposes during identity verification.
• Copies of government-issued identification documents (such as National ID, passport, or driving licence) submitted during the KYC verification process. These documents are stored securely and accessed only by authorised compliance personnel.

In connection with your use of the payment and withdrawal functions on the zx77 platform, we collect:

• Mobile wallet account identifiers (e.g. bKash, Nagad, Rocket account numbers) associated with deposit and withdrawal transactions. We do not store full payment credentials — only the reference information needed to verify that transactions are completed to the correct destination.
• A complete transaction history of deposits, withdrawals, bonus credits, and wagers placed on your zx77 account, maintained for regulatory compliance and account security purposes.
• Records of any self-imposed responsible gaming limits, deposit restrictions, cooling-off periods, or self-exclusion elections made on your account.

When you access the zx77 platform, our systems automatically collect certain technical data to ensure platform security, detect fraud, and improve the user experience. This includes your IP address, device type and operating system, browser type, approximate geographic location derived from your IP address, session timestamps, pages visited, and game activity logs. This technical data is pseudonymised where possible and is used solely for operational, security, and analytical purposes. It is not used to build marketing profiles without your consent.

Your personal data may be shared with the following categories of third-party service providers:

• Payment processing partners — including bKash, Nagad, Rocket, Upay, and card network processors — who receive only the transaction reference data required to verify and complete your financial transactions. These partners operate their own privacy policies governing the data they independently hold.
• Identity verification and KYC service providers who process the identification documents and personal data submitted during the account verification process. These providers are bound by strict data processing agreements and applicable data protection regulations.
• Game content providers — such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — whose game platforms are integrated within zx77. These providers may receive your player ID and game session data to deliver their games and maintain game integrity. They do not receive your full personal profile or financial details.
• Regulatory and law enforcement authorities — where we are legally required to disclose personal data in response to a lawful court order, regulatory direction, or law enforcement request. zx77 will disclose only the minimum personal data required to satisfy the specific legal obligation and will, where permitted by law, notify you of such a disclosure.

In the event that zx77 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, zx77 will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations at least equivalent to those in this Privacy Policy, and will provide notice to registered players where required by applicable law.

zx77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and our servers; encryption at rest for sensitive personal data and financial records stored in our systems; strict access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need; regular security audits and vulnerability assessments conducted by qualified security professionals; and a documented incident response plan that governs how zx77 will respond to and notify affected players in the event of a data security incident. No security system is impenetrable. While zx77 takes its security obligations seriously and applies industry-standard protections, we cannot guarantee the absolute security of data transmitted over the internet.

zx77 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Account data and transaction records are retained for a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping requirements. KYC documentation is retained for the same minimum period. Technical log data is retained for a maximum of 12 months. Marketing preference data is deleted within 30 days of you withdrawing consent. Where you request erasure of your data and zx77 is not prevented from complying by a legal or regulatory obligation, your personal data will be securely deleted or anonymised within 30 days of the request being verified.

The zx77 platform integrates games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game supplied by a third-party provider, that provider's software may independently collect certain technical data (such as game session logs and RNG outcomes) as part of their game delivery and certification obligations. This data collection is governed by the third-party provider's own privacy policy and is outside the direct control of zx77. Similarly, when you interact with a payment provider such as bKash or Nagad to complete a deposit or withdrawal, that provider independently processes transaction data under their own privacy policy. zx77 is not responsible for the data practices of third-party providers or payment partners beyond the contractual obligations we impose on them as data processors acting on our behalf.

zx77 reviews this Privacy Policy periodically and updates it as required to reflect changes in our data practices, regulatory requirements, or the services we offer. The effective date at the top of this page will always reflect the date of the most recent update. For significant changes that affect how we use your personal data, we will endeavour to provide advance notice via the platform or by email to the address on your account before the changes take effect.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal information has been handled, please contact the zx77 data support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them substantively within 30 days. For urgent matters relating to suspected unauthorised access to your account, please contact us immediately so that we can take prompt action to secure your account and investigate the incident.